All requests for home visits should be made before 11.00am if possible and should only be made for patients who are unable to come to the surgery. The receptionist will ask for some details to allow the doctor to prioritise the calls. Any information given to the receptionists is confidential.
A doctor may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.
In the time it takes to see one person at home, your GP could see between two and four patients at the surgery. Wasting time on unnecessary home visits can delay someone else getting the (sometimes life-saving) treatment they need.
In the past, GPs were able to drop in on patients as they liked. Sadly, pressures of time and more patients needing attention means this is usually no longer possible. If your GP is to meet the Government's target of seeing you in the surgery within 48 hours of your request, you'll have to help your GP too.